Northern Trains Limited is a subsidiary of DOHL. Northern calls at 500 stations across the North of England, 20 per cent of the total in the country and plays a vital role in the north of England by connecting tens of thousands of people to work, leisure, education and more every day

The network covers an area taking in Newcastle and Carlisle across to Liverpool and Manchester, then to Huddersfield and Nottingham.

Improvements

Over the past twelve months, Northern has transformed its fleet with a multi-million pound investment in brand new trains, completed the refurbishment of more than 250 trains, retired its Pacers, and continued to extend platforms to make way for better, longer trains.

Over the past year, Northern has invested in a series of new projects and upgrades across the network to further improve customers’ experience. These include a £2.5million facelift of more than 40 sites and £650,000 of car park improvements.

The operator has proudly introduced an industry leading mobility scooter policy, opening up 140 stations across 21 routes to customers using mobility scooters.

Northern has also revealed improvements at its Newton Heath train depot in Manchester are almost complete and has unveiled plans to deliver further enhancements at its Botanic Gardens train depot in Hull. New features, including maintenance equipment, infrastructure upgrades and a wheel lathe, will improve reliability which, in turn, will give customers across the Northern network a better journey experience.

At Newton Heath Northern has built a facility designed to provide stabling and maintenance of the new Class 195 trains. The dedicated team of engineers have state-of-the-art equipment that will allow them to keep the trains in the best possible working order and to deal with any potential mechanical issues quickly and efficiently.

The next stage in the operator’s transformation will include further modernisation to ensure Northern continues to make a positive impact in the north for its customers. This will include use of new digital technologies to improve customers’ experience such as smartcard solutions and instant refunds.

Northern Rail Network Map – Northern (northernrailway.co.uk)

Key Personnel:

Managing Director: Nick Donovan

Chief Operating Officer: Tricia Williams

People Director: Brian Currie

Programme Director: Emma Yates

Strategic Development Director: Rob Warnes

Safety and Environment Director: Mike Roe

Commercial & Customer Director: Mark Powles

Engineering Director: Jack Commandeur

Finance Director: Matt Williams

Regional Directors:  Chris Jackson (Central & West), Tony Baxter (East), Kerry Peters (North East)

Contact Details:

Address: Northern House, York YO1 6HZ
Tel: 0800 200 6060
Email: enquiries@northernrailway.co.uk
Visit: www.northernrailway.co.uk