East Midlands Trains services parts of Yorkshire and the East Midlands, the current franchise is in its eleventh year
The Derby-based TOC has carried more than 235 million passengers over those ten years, with the franchise owner Stagecoach having invested £13 million to make improvements.
These include more ticket machines, an extended on-train catering service and improved Wi-Fi. The TOC runs more than 470 train services daily, operating from 89 stations on a route of over 1,560 miles.
Overhaul and upgrades
To carry out improvements on the line and safety upgrades, around £100 million was spent in 2013 on rebuilding the railway around Nottingham; engineers laid six miles of new track, installed 143 new signals, and replaced two level crossings with footbridges.
In 2012, as part of a £90 million investment, East Midlands Trains completed the refurbishment of its entire fleet, beginning with class 158s in 2008 before moving onto HSTs, Meridians, class 153s and class 156s.
The complete fleet upgrade included improved toilet facilities, new seating and carpets, extra luggage space, new lighting, air conditioning and CCTV.
The franchise has been extended multiple times, with the 2016 agreement now ending in August 2019.
How it works
Companies send East Midlands Trains a list of staff and decide travel policy limits.
The company receives their login details allowing them to log-in whenever they need to book their rail travel.
All the available fares are displayed at their lowest prices. Simply choose a destination, date and time for travel.
Once a journey has been selected the fare is paid by debit, corporate or company lodged card.
In 2018, East Midlands Trains’ staff received three gold awards, one silver award and two bronze awards and employees were rewarded in the categories of safety, environment, community and customer service , with the team that responded to the fire at Nottingham Station among those recognised.
Midland Main Line upgrade
Network Rail reached a significant milestone in work to upgrade the line between London and Corby as overhead line masts for electrification were installed in November 2017.
The improvements being delivered will enable fast, comfortable and green services, with more seats.
The work is part of the biggest upgrade of the Midland Main Line since it was completed in 1870, which will see improvements up and down the route and an investment of over £1 billion.
Electrification from Bedford to Kettering and Corby is due for completion in December 2019, with an extra track between Bedford and Kettering. It is planned to introduce an extra long-distance hourly train, likely to be a Corby service.
The Midland Main Line Upgrade also includes installing new track south of Kettering; re-signalling, track and platform construction and line speed improvements in Derby; capacity and line speed improvements between Bedford and Market Harborough; and longer platforms and a more accessible station at Market Harborough.
From 2020, passengers will benefit from smoother journeys, more seats and a modern and reliable railway. Those living near the railway will also benefit from reduced noise and emisisons with the introduction of a modern fleet of trains.
During the summer of 2018, East Midlands Trains, in partnership with Network Rail and CrossCountry delivered a £200 million Derby Resignalling project. Derby Resignalling was a £200 million investment to upgrade the railway in and around Derby station. Although preparatory work started at the end of 2017, the main impact for passengers was the 79 day possession between 22nd July and 7th October. It was extremely complex, with six separate phases and varying impacts on passenger journeys.
Derby Resignalling was the biggest investment into the railway in Derby for decades and an important opportunity for the industry to show it can deliver major planned investments.
East Midlands Trains operates a fleet of 27 Class 222 Meridian DEMU’s, which run on services from Sheffield to London St Pancras via Derby and Nottingham, and have been maintained under a technical services agreement by Bombardier since 2007.
Excluding its Class 222 fleet, all of the TOC’s trains – Class 43 HST, Class 153 Super Sprinter, Class 156 Super Sprinter, Class 158 Express Sprinter – are diesel-powered.
It inherited Midland Mainline’s InterCity 125 and Meridian diesel-electric trains, along with some of the Sprinter diesel units (classes 153/156/158), which were formerly operated by Central Trains.
Staff and passengers
East Midlands Trains employs more than two thousand people working in various customer facing and support roles. In 2017 the TOC launched a 24/7 Customer Contact Centre which links through to every station on the network via a specially installed help-point.
The TOC is one of the biggest employers in the region and has topped various lists of the best employers from across the UK. A separate independent passenger survey stated that 89 per cent of people were satisfied with their East Midlands Trains service, a ten per cent improvement since the start of the franchise.
The company remains Britain’s most punctual long-distance train operator and improvements promised in the Direct Award agreement have been introduced, including a £13 million package of improvements for passengers.
Operations Director: Ian Smith
Stagecoach Group Chief Executive: Martin Griffiths
Managing Director (The Rail Group): Tim Shoveller
Managing Director (EMTrains): Jake Kelly
Commercial Director: Lawrence Bowman
HR Director: Kirsty Derry
Finance Director: Timothy Gledhill
Safety Director: Paul Rushton
Customer Experience Director: Sarah Turner