Arriva is a major train operator in the UK with over 14 years’ experience in providing passenger rail services
Arriva runs three rail franchises, one rail concession and one open access contract.
Arriva operates the Northern franchise, the second largest rail franchise in the UK, and runs regional and commuter services across the region.
Arriva is committed to improving journeys with nearly £600 million being spent on 98 brand new trains and 281 air-conditioned carriages, refurbished trains, the complete retirement of Pacer trains, better stations and more services.
It also plans more than two thousand extra services each week, with around four hundred additional Sunday services and a huge increase in capacity – creating space for thousands of extra passengers travelling into the five major commuter cities in the north during the morning rush-hour.
The CrossCountry network is the most extensive rail contract in the UK. Stretching from Aberdeen to Penzance, Manchester to Bournemouth and from Stansted Airport to Cardiff, it calls at more than 120 stations. Based in Birmingham, CrossCountry connects seven of Britain’s ten largest cities, delivering services every weekday that equate to some forty million passenger journeys a year. CrossCountry has been awarded five stars under the EFQM ‘Recognise for Excellence’ accreditation and the coveted UK Excellence Award by the British Quality Foundation.
In 2017 it launched a pioneering initiative with the UK Scouting Association to encourage young people to stay safe on the railway.
Chiltern Railways provide scheduled passenger services along the M40 corridor between London Marylebone and Birmingham Moor Street, to Aylesbury via Amersham.
Following an investment of £250 million, Chiltern Railways opened the first mainline railway between two major UK cities in over one hundred years when it linked Oxford and London Marylebone.
As of August 2018, Chiltern is the most popular operator between the Midlands and London and between Oxford and London and enjoys passenger satisfaction levels of ninety per cent.
Grand Central is an established long-distance train company carrying around 1.5 million passenger journeys a year. Grand Central operates under an Open Access licence and reaches the parts of the country other services don’t – directly linking cities and towns in Yorkshire and the North East with London, often for the first time in years.
Based in York, Grand Central operates 18 services a day on two routes with an industry leading customer satisfaction rating. Grand Central was the highest rated operator nationally in the last two waves of the National Rail Passenger Survey’ (Autumn 2017 and Spring 2018).
The company is undertaking a comprehensive £9 million fleet refurbishment programme as part of ambitious plans to expand the business.
Arriva Rail London operates the London Overground network under contract to Transport for London (TfL). The seven and half year concession commenced in November 2016, with the network linking 23 of London’s 33 boroughs.
Working in partnership with TfL, Arriva Rail London plan to deliver further improvements for customers through more frequent services, new trains and improved interchanges, as well as developing stations and lines to meet increasing passenger demand.
Arriva TrainCare provides maintenance depots and servicing facility for electric and diesel trains.
In recent years, Arriva TrainCare has grown following substantial investment in developing heavy maintenance work.
Operating from five depots in strategic locations across the country, Arriva TrainCare currently provides overnight and heavy maintenance services to several train operating companies and ROSCOs, along with post production support for new train manufacturers.