It’s all change at the top of Manchester Metrolink. Guillaume Chanussot, Finance Director for Keolis UK has been appointed as the next Managing Director (MD) for the iconic Manchester tram network, operated by the KeolisAmey joint venture.

Guillaume has been the Finance Director for Keolis UK since June 2017 and been instrumental in strengthening the businesses financial processes across all its UK interests.  In his current role he has also been working closely with the Metrolink Executive team and so has a detailed knowledge of the service.

Guillaume joined Keolis Group in 2013 and has worked for the company in senior financial roles in the Middle East, The Netherlands and at its Paris headquarters. Prior to joining Keolis he worked as a senior auditor for PricewaterhouseCoopers and Cegelec in Paris.

Guillaume will lead on enhancing the passenger experience across the Metrolink network, working to boost operational reliability and improve customer service.

He takes over with immediate effect from Aline Frantzen, who had held the position since 2017 from the start of the current 10-year franchise.

Guillaume Chanussot said: ‘I’m excited by the challenge of my new job and recognise the importance of my responsibilities. I look forward to working with our partners at Transport for Greater Manchester to continue to build on the improvements and success achieved so far in the franchise. But importantly, I am fortunate to have inherited a dedicated and committed team that I know will continue to be passionate about delivering an excellent service for the people of Greater Manchester.’

TfGM’s Head of Metrolink, Danny Vaughan, said: ‘With the Trafford Park Line set to open in the first half of next year it’s a really exciting time for Metrolink and I’m delighted to welcome Guillaume on board.

“Since taking over as operator KeolisAmey Metrolink (KAM) has delivered improvements in a number of key areas, and Guillaume has a very clear remit to continue this work with a particular focus on enhancing customer experience and operational performance.’

Alistair Gordon, Chief Executive of Keolis UK, said: ‘This appointment delivers a sense of continuity and the strong leadership that has been the hallmark of our operations since the start of the franchise.  Guillaume will continue to be focused on the key objective to deliver a world class service for the people of Greater Manchester.  I know that he will work closely with all the excellent teams at KeolisAmey Metrolink and key stakeholders to achieve this goal.’

Keolis is a global passenger transport business and a leader in integrated networks, with a 20-year track record at the forefront of UK transport.

It is the UK market leader in high-performance light rail services, operating London’s DLR and Nottingham’s award-winning urban light rail network, in addition to several major rail franchises.