The Department for Transport is running a consultation to select the next operator for the Cross Country franchise.
Transport Focus passenger director David Sidebottom, said: ‘Passengers using Cross Country tell us that their top priorities for improvement are the ability to get a seat on frequent, punctual services that provide better value for money.
‘Free reliable Wi-Fi will also make for a more productive and enjoyable journey.
‘It is important that passengers have their say on the issues raised and that this feedback helps create new services which better meet passengers’ needs.’
East Midlands franchise invitation to tender
Commenting on the East Midlands franchise invitation to tender, Transport Focus passenger director David Sidebottom, said: ‘East Midlands Trains passengers have a dependable service that delivers the basics well.
‘Passengers have seen what other train companies provide, which has raised their expectations. They want more modern trains, with free Wi-Fi and power sockets as standard, and improvements to catering and toilet facilities on the train.
‘The competition for the next franchise must seize the opportunity to provide an outstanding journey for rail passengers in the East Midlands.’