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Passenger Focus's Anthony Smith says smart ticketing, if introduced in the right way, will be a success. But passengers have questions...

Amish Patel believes the scheme brought in to replace Cap and Collar has inherited many of the weaknesses of its forebear

Anna Holness says the opportunity to understand customers better and offer a more personalised service is out there - it just needs capturing

What are the five key passenger 'wants' that could make a difference to the growth of your business

Lorna Slade spoke to Terence Watson, UK Country President and Transport Managing Director UK & Ireland for Alstom, about bidding selectively, HS2, alliancing, and what passengers really want from rolling stock

Lords Bradshaw and Berkeley have submitted an alternative option for the London end of the HS2 route, the Euston terminal and the HS1-2 connection, to the Secretary of State for Transport. Here Tony Berkeley lays out his thinking

Ian Moreton asks: where does work-related driving feature in your business processes and safety management systems?

Jim Steer says high-speed rail can help meet carbon emissions targets – but there are certain conditions that must be met

Anthony Smith is keeping an eye on Cross Country’s initiative allowing passengers to book Advance tickets up to 10 minutes before the time of travel - it could and should be a good thing

Perhaps now, as BIM gains momentum, it’s time the rail industry took a step back and looked at the process as a whole says Allan Hunt