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Highlights from the current issue

Avoiding the politics
Will this golden age of rail continue asks John Horgan, who points to a belief across business that political uncertainty could hold back transformation progress

Embracing the customer experience ethos
The rail industry should be concerned about the decline in customer satisfaction because it has the potential to affect business performance in a number of significant ways, says Jo Causon

Interview - Peter Wilkinson
Peter Wilkinson, managing director of Passenger Services, a section of the DfT’s Rail Executive, spoke to Lorna Slade about his new position and what he hopes to achieve, and why he wants to get away from the word ‘franchising’

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