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News

Southern records its lowest score in Which? rail survey

The Toc’s score for customer satisfaction is the lowest it has ever been in the consumer body’s annual rail sur...

c2c franchise to be bought by Italy’s Trenitalia

National Express Group has reached an in principle agreement for Trenitalia, the passenger rail transportation comp...

Network Rail fined £800,000 following ORR prosecution

Network Rail has today been fined £800,000 in a prosecution brought by the Office of Rail and Road (ORR), followin...

Rail regulator to set out national safety framework for train dispatch

Transport secretary Chris Grayling has today called for driver’s union Aslef to stop next week’s strike after t...

UK train fares rise today

The annual increase in rail fares has come into effect today – the first weekday of the New Year – with an aver...

Orange army gear up for biggest ever Christmas upgrade

The largest Christmas upgrade in Network Rail history is due to begin on December 24 running through to January 2, ...

Some progress made on delay refunds says regulator, but train operators must do more

The Office of Rail and Road (ORR) has today noted train companies’ progress in improving how customers can claim ...

New measures agreed to help passengers chose best deal on fares

Measures to improve ticketing information for passengers and make it easier for people to choose the best value far...

New Oxford to London line ‘shining example of partnership working between private and public sector’ says Grayling

Chiltern Railways and Network Rail today opened a new rail link connecting central Oxford with the capital, followi...

DfT reforms penalty fares to better protect rail passengers

Changes to the way rail companies operate their penalty fare appeals processes will be imposed by the Department fo...