Stakeholders in the south-east are being asked their views on a new South Eastern franchise.
South Eastern handles 640,000 passenger journeys on 1,900 train services every weekday and the government is keen that passengers, local councils and anyone with an interest in improved service on the franchise take the opportunity to shape what the next operator will deliver from 2018.
Secretary of state for transport, Chris Grayling said: ‘This consultation sets out what we expect the next operator to deliver for passengers, including working more closely with Network Rail to ensure a focus on performance, and innovative use of technology to improve both ticket buying and compensation if things do go wrong.’
DfT’s ambitions for this franchise include:
- creating more space for passengers by running longer trains and upgrading or replacing older trains
- increasing reliability and reducing delays by the train operator working closely with Network Rail
- improving compensations arrangements with a simple automated system
- introduction of a smarter payment system, including mobile phones
- improving customer service with staff able to respond quickly and effectively to passenger’s needs
These ambitions need an ‘innovative new approach from the rail industry’ says the government. As Grayling set out in his speech on 6 December 2016, this will be the first franchise to have an integrated operating team between train services and infrastructure. This means that the new operator must form an alliance with Network Rail, working as one team to deliver a better railway for passengers.
People are today also being encouraged to respond to a Network Rail consultation about their Kent area route study. This contains their suggestions for improvements to the network in the south-east that will help it cope with the increased numbers of people expected to use the railway in south-east London and Kent in the next 30 years.