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Which? survey confirms Birmingham is Britain's best connected airport

February 27, 2014

Birmingham Airport has been voted top in an overall satisfaction survey by the consumer magazine Which?  The centrally located Airport beat its peers all over the country to be voted top by rail users.

Virgin Trains, which operate the service from New Street to the Airport, achieved the highest score in the poll with 87 per cent of customers expressing a liking for the low fare of £2.40 for a single journey.  Customers also complimented the service on luggage space, cleanliness and comfort of the trains.

The survey also highlighted the dissatisfaction for the rail services of the three UK capital’s major air hubs with passengers expressing displeasure around price. the Gatwick Express charges £19.90 for a one way ticket, the Heathrow Express charges £21.00 for a single fare but the Stansted Express tops the charts with £23.40 for a single ticket.

John Morris, public affairs director, said: 'Birmingham Airport has much to celebrate in this survey by Which?  Coming out on top with the highest rating and beating our competitors in overall satisfaction ensures that passengers accessing Birmingham Airport by train really are getting value for money. It can be increasingly frustrating when access on public transport to an airport is so expensive, thus adding to the cost of the holiday. Connectivity and ease of access is essential when passengers are looking to book their flights, so being crowned with this title is a major achievement.'

The survey questioned 1510 people and challenged airport express trains over value for money.  Scores were based on overall satisfaction and whether they would recommend to a friend.


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