ORR seeks views of freight customers

May 28, 2012

The ORR has commissioned Aecom to undertake a survey of current and prospective rail freight customers over the next few months.

The regulator is looking to understand the needs of rail freight customers and the extent to which the rail sector is currently meeting those needs. The survey also aims to test how ORR’s policies and decisions impact on the end user, including exploring whether there is anything that ORR could or should do to fill any gaps.

A similar exercise was undertaken in 2009, the results of which are on ORR’s website (http://www.rail-reg.gov.uk/server/show/nav.2453), and ORR will also be comparing the findings of these surveys to assess how the market has evolved.

To take part in the survey visit www.orrcustomersurvey.com