May 2013: Contents
Feature headlines
- Rail Professional interview: Andrew Trotter
Lorna Slade talked to Andrew Trotter, Chief Constable of the British Transport Police, about its deepening partnership with the rail industry and why the BTP’s style of policing is right for our transport system
- In the Passenger Seat - Give passengers the vote!
Given the length of some potential current contract extensions, it is crucial that effective passenger consultation and input takes place during this process, says Anthony Smith
- Waking up to the potential of competition - opinion from the Institute of Directors
Corin Taylor says the DfT should seriously consider allowing more open access operators to run more services to more stations. Competition could be the one good thing to come out of the franchising debacle
- A proper hearing for noise claims
There has been a resurgence and rise in value of claims for noise-induced hearing loss and tinnitus in the rail industry, with more requests for hearing aids and future maintenance. Chris Price shows how to exercise good claims management
- ORR biomass consultation: don’t repeat the mistakes with coal!
ORR proposals to increase freight track access charges for biomass run counter to government energy policies and could ultimately endanger thousands of jobs, believes Chris MacRae
- Supporting what works best
The jury’s out on rail franchising according to John Leech, Liberal Democrat MP for Manchester Withington. Without a public sector comparator he says, how can we tell what is the most cost-effective way of providing the rail network of the future?
- Rail franchising in the UK - a model for the future
Vivek Madan points to the successful and sustainable public private partnerships in the rail sector that work to the benefit of customers, business and government alike, and says we need to create a system that addresses long-term economic objectives and wider social goals
- Keeping your change agenda on track
Rail organisations that manage change most effectively will be in the best position to transcend current pressures and shape the industry to their own strategic advantage. Liz Newson looks at how this can be achieved
- Are you ready for a cyber-attack?
As its reliance on technology grows, Dr Alexeis Garcia-Perez and Dr Siraj Shaikh say the rail industry needs to learn from other sectors that have already developed strong cyber security strategies and systems
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