September 2010: Contents
Feature headlines
- Rail Professional interview: Anna Walker
When Anna Walker was appointed chair of the Office of Rail Regulation (ORR) a year ago, a few eyebrows were raised...
- Could level crossings be safer?
The collision between a National Express East Anglia unit and a tanker on a level crossing in Suffolk in August (see page 8) serves to remind us how ever-present the dangers of level crossings are...
- The rights and wrongs of Network Rail
When Iain Coucher, Network Rail’s chief executive, announced his resignation in June, he cannot have been naïve enough to expect a chorus of regretful farewells...
- Flexible franchises
Even before the general election changed the colour of the government, it was clear that something needed to be done to address the issue of the length that a rail franchise should be...
- Innovating at InnoTrans
Europe’s biggest rail exhibition takes place from 21-24 September in Berlin...
- Mystery train
Mystery shopping used to simply involve trading standards officers deploying youngsters to catch shopkeepers selling cigarettes to children...
- Keeping customer service on track
In the 2009 National Passenger Survey conducted by Passenger Focus, it was found that, on average, around 85 per cent of customers on long-distance operators’ trains were either very or fairly satisfied with their journey...
- Reducing suicides
In 2009 there were a staggering 265 suicides on the railway, which comprised four per cent of all UK suicides that year...
